FREQUENTLY ASKED QUESTIONS

Which countries do you ship to?

We only Ship to UK.

How much does shipping cost?

-STANDARD DELIVERY is FREE on all orders and takes 2-5 Days sent via Royal Mail 48.

-GET IT FAST Delivery is also available Via Royal Mail 24. Charge is £1.00 for items under 1kg or £2.00 for over 1kg. It takes 1-2 days after despatch.

-Large heavy items are sent via UPS or Parcel Force, Standard 2-4 Day Delivery is Free or £4.50 charge for Get It Fast 1-2 Day Delivery.
This service is usually only delivered Monday to Friday.

How long does shipping take?

Depends which delivery option you choose, please see above, but items are normally despatched same working day if ordered before 11 am, If order is made after 11 am will be despatched next working day.

How is my item shipped?

Most items are shipped via Royal Mail, unless your item weighs more than 2kg, in
which case it will be shipped via Parcel Force, UPS or DPD.

Can I collect in person?

No sorry we do not have a physical shop for collections.

How can I cancel my order?

Please contact us, using the contact us form as soon as possible. We will only be able to cancel your order if it hasn’t already been despatched.
If your order has already been despatched you will have to return it to us once you have received your order. Again Please contact us before returning any items.

How do I return an item?

Items can be returned within 28 days of purchase, providing the item is in its original unopened packaging and is in a re-saleable condition.
Return postage costs are covered by the customer, and we will refund on receipt of the item. Please note original postage cost will not be refunded.
Please make sure you obtain proof of posting from the post office.
Please contact us using the contact us form before returning any items to make sure your request is processed.

What methods of payment do you accept?

You can pay for your order via Paypal, or if you don’t have a Paypal account you
can check out as a guest on Paypal and use your credit or debit card.

Where do I enter discount coupons?

Enter the coupons on the checkout page.

Can I use more than 1 coupon at a time?

No, only one coupon may be used per order.

How do I get promotional coupons?

We will sometimes offer promotions via newsletter email or on our Facebook page or
through other advertising.

What is the loyalty scheme?

When you shop with us you earn loyalty points, which gives you money off future
orders.

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